Our Shop FAQs
Do you have questions for us? Let our FAQs help you.
FAQ about ordering and shipping
- What is the delivery time for this item?
- At what price do you buy?
- How do you order?
- When can I order?
- What happens after you order?
- How can you pay?
- What should you pay attention to when ordering?
- How much are the shipping costs?
- Shipping within Germany
- How is your order packed?
- How secure is the shipping?
- How long does the shipment take?
- How do you know that your order has been shipped?
- What happens if the delivery person does not find you?
- To what extent is the delivery made to you personally?
FAQ about security
- What does GoldSilberShop.de do to secure your data?
- How does GoldSilberShop.de ensure quality and authenticity of the offered precious metals?
- How is your order packed?
- How secure is the shipment?
- Who is liable if your shipment gets lost?
- What additional security does the Trusted Shops Buyer Protection offer?
- What does the Trusted Shops Buyer Protection cost?
- How can you additionally protect your order with Trusted Shops Buyer Protection?
FAQ about the ordering process
- Why should you order at GoldSilberShop.de?
- How satisfied are the customers with GoldSilberShop.de?
- How can you order?
- What is the current price of an ingot or coin?
- Is there a minimum order value?
- To what extent do you have to identify yourself?
- When is an order binding?
- What is the price for your order?
- How do you know when your order will be delivered?
- You are going on vacation and have not received your order yet?
FAQ about exchange, cancellation and complaints
- Can you cancel your order?
- Can you exchange your order?
- What is the best way to complain about an order?
FAQ about payment
- When will you receive an invoice or payment request?
- When and how do I have to pay for an order?
- Why does GoldSilberShop.de charge a surcharge for payment via Paydirekt?
- What are the bank details of GoldSilberShop.de?
- How do you know that we have received your money?
- What is a table transaction?
- Can you pay cash on the spot?
- Why do the cash prices differ from the online prices?
- Do you have to make an appointment when buying cash on site / table deal?
- What securities does GoldSilberShop.de offer when paying in advance by bank transfer?
FAQ about the product selection
- What does GoldSilberShop.de offer?
- For whom are precious metals, such as gold and silver, suitable?
- Which products are particularly popular?
- Should you buy gold or silver?
- Should you rather buy bars or coins?
- How can I take a closer look at bars and coins?
- How can you build a meaningful retirement plan?
- Is there also a savings plan?
- Which bars and coins are suitable as gifts?
- Is there also gold from sustainable production?
- Do bars and coins come with a certificate of authenticity?
- Do bars and coins have a serial number?
- What is meant by an ounce?
- Where does GoldSilberShop.de get its goods?
- What are the white cotton gloves for that you get for free as a new customer?
- How can you protect bars and coins from scratches?
- What can you use to hide valuables at home?
- What are the safe storage options?
- Where can you find information about gold and silver in general?
- Where can you find current & historical market prices for precious metals?
FAQ about taxes on gold and silver
- Do I have to pay value added tax when buying gold?
- Is value added tax due on the purchase of silver?
- What is differential taxation for silver coins?
- Do you have to pay taxes on your profits from buying and selling precious metals?
FAQ about buying gold and silver
- Can you sell items purchased from us back to us?
- Can you also sell us items not purchased from us?
- How do you know what the current purchase price would be?
- In what condition must an item be that you wish to sell to GoldSilberShop.de?
- How do you arrange a sale to GoldSilberShop.de?
- How can you hand over the items to be bought to GoldSilberShop.de?
- How and when will you receive the agreed purchase price?
- Can you sell us precious metals anonymously?
FAQ about the affiliate program
- Does GoldSilberShop.de also offer an affiliate program?
- What sales support does GoldSilberShop.de offer?
Has your question not been answered?
We will be happy to answer your individual question. Please contact us for this purpose:
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Glossar zu Edelmetallen
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