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Buy precious metals safely with Trusted Shops guarantee

The Trusted Shops seal of approval stands for tested security and Trusted Shops buyer protection

Consumer friendliness continuously tested by Trusted Shops

Trust and buyer security are an enormously important component in the on-line trade,  in particular with the purchase of precious metals. We guarantee this even with letter and seal:

The Trusted Shops seal of approval awarded to us is only given to online stores whose seriousness has been checked in detail on the basis of more than 100 individual criteria: For example, data protection and security, price transparency and the general terms and conditions are checked with regard to consumer friendliness. The result: complies with all consumer protection criteria - in some cases even beyond the legal requirements, so you can rely on the highest possible security.

Trusted ShopsOptional money-back guarantee can be selected

Additional security is provided by the optional money-back guarantee that you, as a consumer, can take out when placing your order - you will find the option after you have placed your order in our store on the order confirmation page. Alternatively, the Trusted Shops Buyer Protection can also be purchased directly from Trusted Shops in advance of your order. It assures you through Trusted Shops the refund of the purchase amount for example in case of non-delivery.

Conditions for the Trusted Shops guarantee

For detailed information, please refer to the full terms and conditions of Trusted Shops:

Conditions for the Trusted Shops Guarantee 

Fees for the money-back guarantee by Trusted Shops

Amount of the shopping cart per order

Costs for buyer protection (incl. VAT)

Up to 100,00 €

free of charge

100,01 € up to 20.000,00 €

Only 9,90 € per year

Your Trusted Shops Buyer Protection membership covers not only your orders at, but at over 1,000 other online stores and can of course be cancelled at any time.

How to protect orders over 20.000 € with Trusted Shops Buyer Protection

If you order for more than 20,000 € and want to secure your purchase with Trusted Shops Buyer Protection, we recommend that you place several orders with a maximum order value of 20,000 € each.





More information and your next steps:

FAQ about ordering and shipping
FAQ about security
FAQ about the order process
FAQ about exchange, revocation and complaints
FAQ about payment
FAQ about product selection
FAQ about taxes on gold and silver
FAQ about buying gold and silver
FAQ about the partner program
Ordering - this is how it works
Your security is important to us
Shipping costs within Germany
This is how personal collection works
Overview: Gold bars
Overview: Silver bars
Overview: Gold coins
Overview: Silver coins