Our Shop FAQs

Do you have questions for us? Let our FAQs help you.

FAQ about ordering and shipping

• What is the delivery time for this item?
• At what price do you buy?
• How do you order?
• When can I order?
• What happens after you order?
• How can you pay?
• What should you pay attention to when ordering?
• How much are the shipping costs?
• Shipping within Germany 
• How is your order packed?
• How secure is the shipping?
• How long does the shipment take?
• How do you know that your order has been shipped?
• What happens if the delivery person does not find you?
• To what extent is the delivery made to you personally?

FAQ about security

• What does GoldSilberShop.de do to secure your data?
• How does GoldSilberShop.de ensure quality and authenticity of the offered precious metals?
• How is your order packed?
• How secure is the shipment?
• Who is liable if your shipment gets lost?
• What additional security does the Trusted Shops Buyer Protection offer?
• What does the Trusted Shops Buyer Protection cost?
• How can you additionally protect your order with Trusted Shops Buyer Protection?

FAQ about the ordering process 

• Why should you order at GoldSilberShop.de?
• How satisfied are the customers with GoldSilberShop.de?
• How can you order?
• What is the current price of an ingot or coin?
• Is there a minimum order value?
• To what extent do you have to identify yourself?
• When is an order binding?
• What is the price for your order?
• How do you know when your order will be delivered?
• You are going on vacation and have not received your order yet? 

FAQ about exchange, cancellation and complaints

• Can you cancel your order?
• Can you exchange your order?
• What is the best way to complain about an order?  

FAQ about payment

• When will you receive an invoice or payment request?
• When and how do I have to pay for an order?
• Why does GoldSilberShop.de charge a surcharge for payment via Paydirekt?
• What are the bank details of GoldSilberShop.de?
• How do you know that we have received your money?
• What is a table transaction?
• Can you pay cash on the spot?
• Why do the cash prices differ from the online prices?
• Do you have to make an appointment when buying cash on site / table deal?
• What securities does GoldSilberShop.de offer when paying in advance by bank transfer? 

FAQ about the product selection

• What does GoldSilberShop.de offer?
• For whom are precious metals, such as gold and silver, suitable?
• Which products are particularly popular?
• Should you buy gold or silver?
• Should you rather buy bars or coins?
• How can I take a closer look at bars and coins?
• How can you build a meaningful retirement plan?
• Is there also a savings plan?
• Which bars and coins are suitable as gifts?
• Is there also gold from sustainable production?
• Do bars and coins come with a certificate of authenticity?
• Do bars and coins have a serial number?
• What is meant by an ounce?
• Where does GoldSilberShop.de get its goods?
• What are the white cotton gloves for that you get for free as a new customer?
• How can you protect bars and coins from scratches?
• What can you use to hide valuables at home?
• What are the safe storage options?
• Where can you find information about gold and silver in general?
• Where can you find current & historical market prices for precious metals?  

FAQ about taxes on gold and silver

• Do I have to pay value added tax when buying gold?
• Is value added tax due on the purchase of silver?
• What is differential taxation for silver coins?
• Do you have to pay taxes on your profits from buying and selling precious metals? 

FAQ about buying gold and silver

• Can you sell items purchased from us back to us?
• Can you also sell us items not purchased from us?
• How do you know what the current purchase price would be?
• In what condition must an item be that you wish to sell to GoldSilberShop.de?
• How do you arrange a sale to GoldSilberShop.de?
• How can you hand over the items to be bought to GoldSilberShop.de?
• How and when will you receive the agreed purchase price?
• Can you sell us precious metals anonymously?

FAQ about the affiliate program 

• Does GoldSilberShop.de also offer an affiliate program?
• What sales support does GoldSilberShop.de offer?

Has your question not been answered?
We will be happy to answer your individual question. Please contact us for this purpose:
Contact GoldSilberShop.de