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FAQ about the order process

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Why should you order at

Because it is the right decision! has already been awarded several times by Focus Money as best gold dealer and by Euro am Sonntag with the grade "very good". Also our customers regularly award us with "very good" after receiving their order.

There are many reasons for this - here is an excerpt:

  • Large product assortment at fair and attractive prices
  • Fast and reliable delivery
  • Competent and expert advice
  • Simple and secure online ordering

We would be happy to introduce ourselves to you in more detail.

How satisfied are the customers with

Convince yourself with the help of over 4,000 customer reviews. Every customer gets, after he has received his order, the opportunity to rate us and the order processing. Overall, our customers rate us with the highest grade "very good".

Furthermore, has been awarded several times as the best precious metal dealer by Focus Money, among others.

How can you order?

Most customers order directly online via our webshop. Here you can find out how to order online.

On weekdays between 8 a.m. and 7 p.m., we are also happy to take your order by phone at 06122-587058.

In addition, you also have the possibility to buy precious metals on site in Mainz or in more than 100 other cities in Germany against cash payment.

What is the current price of a bar or coin?

Silver is traded around the clock in the world. Consequently, the price fluctuates virtually every second. To provide a balance of price timeliness and convenience, we update all buy and sell prices every five minutes.

If you compare the current prices with those of tonight, for example, they will be higher or lower - depending on how the market price of the precious metal has changed in the meantime.

You can see our current buying and selling prices clearly in the price list.

Is there a minimum order value?

No, there is no minimum order value. However, since shipping charges apply, we recommend selecting a reasonable order value. If you want to invest a regular amount in gold or silver on a monthly basis, we recommend that you do so through a savings plan.

To what extent do you have to identify yourself?

The Money Laundering Act requires an identity check only if you purchase precious metals for 2,000 Euros or more and pay for them in cash.

However, an identity check is not necessary if you pay for your order by bank transfer, since you have already legitimized yourself to the bank when you opened your bank account.

When is an order binding?

By submitting your order in our online store, you are making a binding offer to purchase the items you want. The legal right of withdrawal is excluded for the purchase of precious metals. As soon as we accept your order (you will receive an e-mail from us at this moment), the order is also binding for us.

Which price is valid for your order?

The price that was quoted at the time of your order applies. If the precious metal price changes afterwards, this has no more influence on the agreed price. This is binding for both parties and your order is not revocable. The legal right of revocation is excluded.

Delivery of your order

How do you know when your order will be delivered?

We inform transparently about every processing step of your order. As soon as we remove the items for your order from the vault and pack them for shipment, you will receive an email from us.

If your order is delivered by DHL or UPS, you will receive an email directly from that courier service no later than the next business day with tracking information for your shipment, so you will always know where your shipment is and when it is expected to arrive.

If your order is delivered by cash-in-transit, we will contact you by phone to arrange a delivery date.

You are going on vacation and have not received your order yet?

Please let us know as soon as possible by e-mail when you will be on vacation and - if delivery is no longer possible before then - what procedure you would like us to follow:

  • Safekeeping of your order until you contact us, so that the shipment should be arranged.
  • Shipment from a certain date, so that the order arrives after your vacation.
  • Delivery to a different delivery address.

Has your question not been answered?
We will be happy to answer your individual question. Please contact us for this purpose: